📞 Concurrent Calls

The Concurrent Calls page allows you to control how many simultaneous phone conversations your AI Voice Agents can handle. This determines how many callers can be connected at once — and it scales dynamically based on your business needs.

In ChatAgentLab, concurrent call capacity depends on your plan:

  • Standard Plan:
    ✔️ 1 AI Voice Agent included
    ✔️ 1 concurrent call included

  • Premium & Done-For-You Plans:
    ✔️ 3 AI Voice Agents included
    ✔️ 2 concurrent calls included per phone number

You can also upgrade call capacity at any time:

  • Additional AI Voice Agents: USD $70 each
  • Additional Concurrent Calls: USD $30 per call slot

What Are Concurrent Calls?

Concurrent calls represent the number of simultaneous, real-time conversations your AI can manage.

Example:

  • If your number has 2 concurrent calls, up to two people can call at the same time.
  • If a 3rd caller comes in, they enter a queue until a slot becomes available.

You can think of each concurrent call as a “virtual line” connecting callers to your AI agent.

Call Queueing System

If all concurrent call slots are busy, ChatAgentLab automatically plays a queue message:

“All available agents are currently assisting other callers. Please hold.”

When a slot opens up, the next caller in line is connected immediately.

This ensures:

  • No lost leads
  • Smooth call flow
  • Professional handling of high-volume periods

Scaling Concurrent Calls Per Phone Number

Each phone number in ChatAgentLab can be scaled independently.
You can assign as many concurrent call slots as your business requires.

This flexibility is ideal for:

  • High-volume customer service
  • Lead intake teams
  • Appointment-heavy businesses
  • Agencies managing multiple clients

How to Purchase Additional Concurrent Calls

  1. Go to the Voice Agents page.
  2. Find the phone number you want to upgrade.
  3. Click the edit icon next to Concurrent Calls.
  4. Choose how many additional call slots you want.
  5. Confirm your selection.

New capacity activates within a few hours.

Pricing:

  • USD $30 per additional concurrent call

Why Concurrent Calls Matter

Increasing concurrent call capacity allows you to:

  • Handle spikes in inbound volume
  • Prevent missed opportunities
  • Reduce wait times through queueing
  • Support multiple callers on a single number
  • Enable scalable customer service without hiring staff

Whether you receive 5 calls a day or 500, ChatAgentLab’s concurrent call scaling ensures your AI stays efficient, responsive, and never overloaded.