We’ve just rolled out an exciting update to improve your control over human handoff timing! You can now configure the handoff delay for live agents, providing you with more flexibility on when human support steps in.
With this update, outside of the defined days and times, the handoff will not be triggered. Instead, the AI agent will continue responding automatically. This feature ensures handoffs happen only when your team is available, optimizing efficiency and improving your user experience.
This update gives you enhanced control over when human support steps in, ensuring smoother interactions and reducing unnecessary interruptions.