The Knowledge Base is where you upload your business information to train your AI chatbot. It gives the AI the context it needs to answer user questions accurately.
✅ Why It Matters
- The AI searches your knowledge base every time a user asks a question
- Well-organized data improves response quality and accuracy
- More data isn’t always better — focus on uploading relevant, helpful information
🛠 Knowledge Base Structure
The knowledge base is organized into sections, making it easy to:
- Add, update, or remove information
- Focus the AI’s training on what matters most for your business
You can train your AI chatbot using:
- Copy & Paste text directly into the system
- Uploading documents (PDF, DOCX, TXT)
- Scraping website content automatically
- Adding Question & Answer pairs for structured responses
🧠 Data Storage (Characters)
- Storage is measured in characters (letters, spaces, punctuation)
- Every upload uses a portion of your character limit
- Example: This sentence is about 90 characters long
Keep your knowledge base updated and focused on the most useful content. Clean, relevant data helps your AI chatbot perform better.
💡 Pro Tip: Regularly review and update your knowledge base to keep your AI agent accurate and aligned with your latest business info. Clean, relevant data helps your AI chatbot perform better.
✅ Ready to build a smarter AI? Start by uploading your key business knowledge!