We’ve rolled out some exciting updates that will enhance your ChatAgentLab experience! These improvements are designed to help you stay organized, streamline your workflows, and provide even better service to your customers.
Conversation Read/Unread Indication
Stay aligned with your team and ensure no message goes unnoticed. Individual read/unread markers for human-handed off conversations will help you manage responses better and keep your workflow organized.
Pin AI Agents to the Top of the List
Quickly access your most important agents by pinning them to the top of the list. This makes navigation faster and more efficient, particularly when managing multiple agents.
API Endpoint for Adding Text to Knowledge Base
Automate your knowledge base management! The new API endpoint lets you add text data directly to the Knowledge Base, saving time and improving knowledge ingestion speed.
Separated Widget Popup Configuration for Mobile and Desktop
Optimize your chat experience across devices with separate widget settings for mobile and desktop views. Customize the position, size, and behavior of the widget for a seamless user experience.
Configurable Toggle for Initial Pop-Up Display Behavior
Now you have more control over how the welcome message appears in your chat widget. Choose to show it only on the first page load or every time, based on your engagement strategy.
These updates make your ChatAgentLab setup even more powerful and flexible. From better conversation management to enhanced customization options, we’re committed to helping you work smarter and faster. Plus, with our new support options, you can access help when you need it most.
Stay tuned for even more improvements coming your way! 🚀