❓ Question & Answer Pairs – Train Your AI with Precision

Adding Question & Answer (Q/A) pairs is the most accurate and powerful way to train your AI chatbot.

✅ How to Add Q/A Pairs

• Enter questions and answers manually into the knowledge base
• Upload a CSV file with multiple Q/A pairs at once
• Use the "Train Better Response" feature from conversations to save new pairs instantly

📤 Export Q/A Data

You can export all your Q/A pairs into a CSV file.
This makes it easy to:

• Back up your data
• Reuse the Q/A pairs in another chatbot’s knowledge base
• Edit and re-import after updates

✅ Export Format Example (CSV)

Question,Answer
What is your role?,"I am an AI assistant designed to answer your questions and help you with information about our services."
How intelligent are you?,"I'm built using advanced AI models, capable of understanding complex questions and providing accurate responses."
How can you assist me today?,"I can help you find information, answer common questions, assist with scheduling, and guide you through our services."
What happens if you don't know the answer?,"If I'm unsure, I'll let you know and suggest connecting with a human team member for further assistance."

💡 Tip: Regularly review your Q/A pairs to improve accuracy and update outdated responses.