📚 Training

✅ Train Better Response

Improve your AI Agent’s performance by monitoring conversations and training better responses based on user interactions.

• Review past conversations
• Identify inaccurate or weak answers
• Update responses directly to refine the AI Agent
• Saved updates automatically train the knowledge base (KB)

🐞 Debug Mode

Enable Debug Mode for transparent testing and troubleshooting.

🔧 How to Enable:

1. Go to your AI Agent’s Details Tab
2. Open Advanced Settings
3. Scroll to the bottom and check "Debug Mode"

🔒 Note: Debug Mode is visible to Admins only — not regular users.

🧐 What Happens in Debug Mode?

When Debug Mode is active, you’ll see two key sections while testing:

1. Knowledge Base (KB) Search Results:

• The AI Agent searches your knowledge base using the user’s message.
• The top 3 most relevant pieces of content (based on semantic search) are displayed.
• This shows what information the AI Agent pulled for context.

2. OpenAI Query Payload:

• Displays the exact data sent to OpenAI to generate a response.
• Includes:
  • System prompts
  • User message
  • Injected knowledge base content
• Helpful for troubleshooting and optimizing prompt structure or KB content.

💡 Tip: Use Debug Mode regularly when testing new AI Agents or after major updates to ensure the AI is pulling the right information and crafting accurate responses.