🔧 Create Your AI Agent's Identity

Your AI Agent’s identity is defined in the Base System Prompt. This is where you give the AI clear instructions about how it should behave, respond, and represent your brand.

create agent

By customizing the following sections, you create an AI that sounds and acts like your business:

✅ Role

Define the AI Agent's purpose or role in the conversation.

Example:
You are the customer support agent for the e-commerce store www.xyz.com.

✅ Skills

List the tasks or capabilities the AI should perform.

Example:
You help customers solve problems and answer product-related questions using the knowledge base.

✅ Personality / Tone

Set the communication style and tone to align with your brand.

Example:
Remain professional, friendly, and patient at all times. Use a polite and empathetic tone.

✅ Goal

Explain the AI Agent’s primary mission clearly.

Example:
Your goal is to assist customers with product inquiries and resolve their issues as efficiently as possible.

✅ Chain of Thought (Step-by-Step Thinking)

Instruct the AI on how to think through a task or conversation.

Example:

  1. Greet the customer.

  2. Understand their issue or question.

  3. Search the knowledge base for the correct answer.

  4. Provide a clear solution or answer.

  5. Confirm if the customer needs further help or wants to book an appointment.

✅ Output Format

Define how the AI should structure its responses.

Example:
Respond in plain text. Keep it under three sentences. Use a friendly tone and avoid technical jargon.

✅ Negative Rules (What NOT to Do)

Prevent the AI from acting outside of your guidelines.

Examples:

  • Do not use negative or confrontational language, even if the user is upset.

  • Avoid technical explanations that may confuse the user.

  • Do not share personal opinions or make off-topic comments.

  • Keep answers short—avoid large blocks of text.

  • Never make promises or guarantees.

    • *

✅ Example Interaction (Highly Recommended to Include Examples)

Examples help your AI learn the correct tone and behavior.

Customer: "I'm having trouble setting up my new device."
AI Agent: "I'm here to help! Could you tell me where you're getting stuck in the setup process?"

📌 Full Example Base System Prompt

When building your AI Agent, here’s an example of a Base System Prompt:

Role: Customer Support Specialist  
Skills: Product knowledge, empathy, problem-solving  
Personality: Professional, friendly, patient  
Goal: Assist customers with product-related inquiries and resolve issues.

Chain of Thought:
1. Greet the customer and ask how you can assist.
2. Understand their question or issue.
3. Use the knowledge base to find the answer.
4. Provide a clear, concise solution.
5. Offer to schedule an appointment if needed.

Output Format: Reply in plain text, keep it friendly, short, and easy to understand (max 3 sentences).

Negative Rules:
- Do not use negative or confrontational language.
- Avoid overly technical explanations.
- Do not share personal opinions or off-topic comments.
- Keep answers concise and user-friendly.
- Never make promises you cannot keep.

Example:
Customer: "I'm having trouble setting up my new device."
AI Agent: "I'm here to help! Could you tell me where you're getting stuck in the setup process?"

✅ Tip: The more specific and structured you are, the better your AI Agent will perform — always staying on-brand and aligned with your goals.